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Admin Tools

#28596 Admin Tools

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Thursday, 09 November 2017 17:17 CST

Tuesday, 10 October 2017 08:47 CDT

maccadacca
I have a client site and the client as administrator has no problem logging in.

As a SuperUser when I have been unblocked and enabled I can login in but as soon as I go to a menu item in Admin I am logged out as a bad person and it only happens on the one site.

The Admin has seen 'enable' change to 'disable' as soon a I login.

We have completely uninstalled Admin Tools including all 'Tables' and reinstalled.

An odd thing happened when we did this and that was when the Admin tried to change my status then he got banned and thus a complete restore.

In all the years that I have been a subscriber I have never seen this problem and have never had to ask for help at this level.

Regards

Keren

Tuesday, 10 October 2017 09:01 CDT

maccadacca
I want to correct the PHP Version to #7.1

Tuesday, 10 October 2017 10:20 CDT

tampe125
Hello,

can you please take a look at the Security Exceptions page, what's the reason of the ban?
Can you see your IP in the list?
Moreover, inside the WAF Configuration page, can you please check the field "IP Workarounds"? What's its value and the suggested one?
Can you please try to toggle it (if it Yes, set it to No and viceversa)?
I suspect there's a proxy in front of your site and the detected IP is not the correct one.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 09 November 2017 17:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2017-11-09 17:17 CST

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