Admin Tools

#28459 Locked Out

Posted in ‘Admin Tools for Joomla! 4 & 5’

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Environment Information

Joomla! version

n/a

PHP version

n/a

Admin Tools version

n/a

Latest post by on Wednesday, 18 October 2017 17:17 CDT

Monday, 18 September 2017 07:52 CDT

user93268

I am unable to access our Joomla now after setting up Admin Tools. We have attempted to have a rescue email sent to either of our Super Users. When I type in my own email, I get no response. When I type in the other Super User's email, it says an email has been sent but we do not receive one.

Please help us get back into our Joomla.

Thank you,
Shelby Isert
Greater Kentucky Credit Union

Monday, 18 September 2017 08:37 CDT

tampe125

Hello,

you can manually disable Admin Tools and gain access back to your site.
Then you should check the reason of the block, so we can help you further.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 18 October 2017 17:17 CDT

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2017-10-18 17:17 CDT

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