Admin Tools

#28333 Locked out of my Webspace

Posted in ‘Admin Tools for Joomla! 4 & 5’

This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version

n/a

PHP version

n/a

Admin Tools version

n/a

Latest post by Werner1 on Wednesday, 30 August 2017 11:24 CDT

Wednesday, 30 August 2017 04:54 CDT

Werner1

Hi,
A F T E R (!) logging out from my backend I got this message: <You are a spammer, hacker or an otherwise bad person. If you are the administrator of this site and have blocked yourself on accident please visit https://www.kerschbaumerhof.com/administrator/[email protected] where [email protected] is the email address of your (Super User) account.>
After I klicked on the link in my e-mail, I got this message: Es ist ein Fehler aufgetreten!
0 Class 'FOF30\Utils\Ip' not found
What is to do?
Thanks, Werner

Wednesday, 30 August 2017 05:42 CDT

tampe125

Hello,

first of all manually disable Admin Tools plugin, then you should be able to login inside your backend.
Here install Admin Tools twice in a row, without uninstalling it. That will fix the Class not found error.
Then get inside the Security Exception page and look at the reason of the block and post it here, so we can help you.

Please note: do not click on the button Unlock my IP. Doing that will remove all records tied to your IP, so we won't know the reason of the block.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 30 August 2017 11:24 CDT

Werner1

Thanks,
I did what you suggested. Unfortunately I clicked on <Unlock my IP> before receiving your answer.
Everything is working fine up to now.
Thanks again,
Werner

Support