Support

Admin Tools

#28294 Can't access backend with new super user account

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by tjoseph on Tuesday, 29 August 2017 09:44 CDT

Friday, 25 August 2017 01:31 CDT

tjoseph
i try to create new superuser for my client backend access,
in order not to interfere with old super-user account,

when my client try to access in his own PC, the backend keep saying this
but it keep saying "username and password do not match or you do not have an account yet"

what is wrong here ?

Friday, 25 August 2017 02:19 CDT

tampe125
Hello,

please double check the username and the password.
Admin Tools does not interfere with the login process: if you can access the login form, then everything is handled by Joomla itself.
Please review the username and password and the permissions of such user.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 28 August 2017 02:16 CDT

tjoseph
Hi thanks for the answer,

In my client PC, they can login into 1st password screen
But in the 2nd password screen, they can't access the backend (even with same super user credentials as me)

In my mac, it went okay, but in my client pc is always like this. (please see the attachment)

Please help...

Monday, 28 August 2017 02:31 CDT

tampe125
Again, that's not related to Admin Tools. If you reach the login form, you're good to go.
If you want to be 100% sure, please disable Admin Tools System plugin and replace the current .htaccess file with Joomla default one.
In this way you have completely disabled Admin Tools. If you still have the issue, it means that's something else.
Maybe in the other browsers/PC you have enabled password form filling? They are really aggressive, so they could change the text you just typed into something different.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 29 August 2017 09:44 CDT

tjoseph
ok thanks,

found the trouble, it's in the auto fill password in the browser,
now it's working fine

thanks for quick response

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!