Support

Hi

I have installed this gallery https://www.balbooa.com/joomla-gallery here: http://hotel.thrane.nu/da/parkering
When I open an image and click the share icon and then Facebook icon I get this message:
this request is blocked by admin tools

I have looked in the documentation and found something about CSRF/Anti-spam form protection (CSRFShield), but it is already set to NO.

Besides, opening an image, sets the url to ex.: http://hotel.thrane.nu/da/parkering?1 - ?1 is removed when the image is closed again, but entering http://hotel.thrane.nu/da/parkering?1 directly in the browser I get an error page with the same error message.

Hope you get what I mean! :-)

Regards
Thomas

Thomas,

Let's go to Web Application Firewall, Configure WAF and on the Logging and Reporting tab, make sure that logging errors is on. Next, cause your error to occur. Then go to the Security Exceptions Log and check the top entry. If this looks like it relates the the error, please post it here.

If we don't have any luck there, replace your .htaccess file in the root of your site with the htaccess.txt file, also in the root of your site. Does that fix the error? (That's a test, not a cure.)

Facebook has a very aggressive cache and will still throw the error after it is fixed. We will need to clear the cache on the Facebook end once we figure out what's happening.

Thanks!

I don't see any logging regarding the Facebook-share issue, but refreshing the page with the URL http://hotel.thrane.nu/da/parkering?1 I see an error (attached).

I haven't tried .htaccess yet, do you want me to do that?

You can go to WAF Blacklist, there are probably two entries there. If so, disable them both. Those two entries are to protect an old version of Joomla! from a vulnerability. Your up-to-date version is not vulnerable and doesn't need those blacklist entries.

Excellent!
That solved both issues...

Thanks a lot, Dale :-)

You're welcome!