Support

Admin Tools

#28197 Super Users were added to [SITENAME]

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Thursday, 31 August 2017 17:17 CDT

Tuesday, 01 August 2017 02:35 CDT

ozwest
I am encountering a weird issue. First I could not create a Super User in administrator, got an Error 403, so I went to PHPAdmin to assign Superuser privileges to an existing user. Then I got flooded with the emails: Super Users were added to [SITENAME].

Then I found in this support forum that you can switch off in Admin Tools the Joomla! Feature Hardening Options "Monitor Super User accounts".

This silenced the email flood. So I wanted to go and create a new super user in administration and I got the 403 error again.

I then created a simple registered user and that works.

So is there anything else that I am missing?

Thank you

Tuesday, 01 August 2017 03:16 CDT

tampe125
Hello,

first of all: never ever ever manually change the permissions of a user using the database.
There is the serious risk you're going to invalidate your assets table, resulting in a broken site.

You can't create a new super user because Admin Tools is blocking the creation of new "power" users. Please take a look at this page for further info on it: https://www.akeebabackup.com/documentation/troubleshooter/atspecialusers.html

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 01 August 2017 08:50 CDT

ozwest
Hello Davide

Thank you for your quick response, I tested the feature and yes, it works.

However, now I have "Monitor Super User accounts" enabled again and emails with subject "Super Users were added to [Sitename] are flooding back in again.

How can I stop this without compromising the security?

Thank you.

Petra

Tuesday, 01 August 2017 10:09 CDT

tampe125
If you disable this feature, users are actually added to your site?
Can you please tell me what's your hosting?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 31 August 2017 17:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!