Support

Admin Tools

#28112 Administrator not working properly

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Saturday, 12 August 2017 17:17 CDT

gpetrom
Hi,

Sometimes the administrator page loads completely unformatted as it has no styling at all, and I have issues editing modules. Please check the screenshots.
I wonder if this is related to password protect administrator, because when I remove it, adinistrator seems to work alright.

All of my other extensions are up to date.

Please, advise.

Thank you!

nicholas
Akeeba Staff
Manager
All that option does is create a .htaccess file which asks your web server (Apache) to ask browsers for authentication (a username and password) before accessing any file in the administrator folder. If you sometimes get unstyled pages it means that your browser doesn't communicate properly with your server. As a result the authentication is not sent which, in turn, results in the files not being loaded.

The most likely culprit for this -which I can't test with your images- is that you have filled in the $live_site in your configuration.php. If $live_site does not include the www part but you access your site with www you will get broken images since your browser sees two different domains. Also applies vice versa. The correct way to do it is to leave $live_site empty and stick with one URL (either with or without www) to access your site's administrator.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!