Support

 Hi,

I am using admin tools and I put the IPs for superadministrator to the white list. Although I did this, admin tools locks me out of the site also out of the backend.

It is an onlineshop. So the question is does it also lock out the poeple who wants to do an order? Do I have to configure something there? And why does it lock me out of the site although my IP is listed on the white list?

URL: www.bettervitalshop.de

Thank you.

Best regards

Yes, it is possible that the issue could affect customers. I think you have a setting wrong, which is the root of the problem. Go to Web Application Firewall, Configure WAF, on the first tab, switch the "Enable IP workarounds" setting. If it is checked, uncheck it, if it is unchecked, check it. This changes the way the IP addresses are handled when forwarded from CloudFlare or a similar software in front of your web server. Admin Tools tries to figure out how it should be set, and it succeeds most of the time, but once in a while it is wrong.

Then you need to clear the blocked IP address and Security Exceptions log.

Ok. I did this.

But when I try to access the backend via: www.domain.de/administrator, then it goes back to www.domain.de. And the backend cannot be accessed. :-(

You need to disable Admin Tools with the instructions here: https://www.akeebabackup.com/documentation/troubleshooter/atwafissues.html. That will allow you to log into the back end of your site. Go to Web Application Firewall, Configure WAF, on the first tab, is there something in the Secret URL parameter field? If there is, you need to call your administrator login page with a different URL, www.mysite.com/administrator/index.php?secret. Where "secret" is the contents of the field. If you leave that field blank, the feature is turned off and the normal URL will work.

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