Support

Admin Tools

#27878 Updating Admin Tools Pro or Akeeba backup Pro is not working

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Wednesday, 28 June 2017 17:17 CDT

Monday, 29 May 2017 07:02 CDT

gdkoivuporras
Hello,
I can´t update new versions of Admin Tools Pro and Akeeba Backup Pro.
I get error: cannot find the update path, com_installer_type_type

I have never before had this problem. Now the site has been transferred to new server and SSL enabled. After that I had these problems. Updating other plugins succeeded but not Admin Tools and Akeeba.

Can you help me with this?

Kind regards,
Piia

Monday, 29 May 2017 07:23 CDT

tampe125
Hello,

this is a known Joomla bug, that sometimes fails to extract the extension package.
How are you updating these extensions? Using Joomla extension manager or by uploading the package to your site?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 29 May 2017 08:02 CDT

gdkoivuporras
I am using Joomla extension manager. I had the same problem with two different sites. I have tried to update both several times and suddenly now that succeeded! Sorry to bother you, problem solved this time.

Monday, 29 May 2017 08:14 CDT

tampe125
Sadly this is a random bug afflicting Joomla: we're currently working on a workaround, but at the moment the only solution is to try a couple of times until it succedes :(

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 28 June 2017 17:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2017-06-28 17:17 CDT

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!