Support

 Hello.

I have a problem with SP Staging. Its a component which can update all your joomla sites from another joomla site.
so i have one manager site and from there i can update all other sites (client sites).
in the meantime its working well (there were some other issues with admin tools .htaccess before, but we solved that in the meantime.

but one site wont work. there is a 403 when trying to update this site.
i will copy&paste the email from the developer.
what i tried: deactivating .htaccess (renaming to htaccess.txt) and deactivating admin tools extensions in the backend (4 extensions).
i tried also to disable akeeba admin tools plugin, but cant disable. there is a 403 no access error. how can i disable it?
or do you have another idea? (before i try to uninstall admin tools)


thanks a lot.


-----developer email-----

The error when I ping come from this url: http://www.manager-site.com/administrator/index.php?option=com_spstgmng&task=actions.ping&tmpl=component&stage_id=18
And the error is this:
--
403 - Forbidden Error
You are not allowed to access this address.
If the error persists, please contact the website webmaster.
If you are the webmaster of this site please log in to Cpanel and check the Error Logs. You will find the exact reason for this error there.

Common reasons for this error are:

Incorrect file/directory permissions: Below 644.
In order files to be read by the webserver, their permissions have to be equal or above 644. You can update file permissions with a FTP client or through cPanel's File Manager.

Restrictive Apache directives inside .htaccess file.
There are two Apache directives which can cause this error - 'Deny from' and 'Options -Indexes'.
--

More specific manager site: http://www.manager-site.com/
Is trying to read client file actions_log.json which is located in path /components/com_spstgsrv/packages
I tried from browser to read this file directly at url: http://www.client-site.com/components/com_spstgsrv/packages/actions_log.json
When I tried to read this file for a different client e.g.: http://www.other-site.info/components/com_spstgsrv/packages/actions_log.json it works as expected.
So something disallow the access to the specific file. The question is what?
I tried to deactivate Admin Tools plugin to test, but I get 403 no access. That is something I see first time in Joomla since I am login in back end I should have access.
I really cannot something else. The next I would ask you to do is the follow:
- Backup the site
- Try to disable Akeeba Admin plugin
- If Succesful try to reach from a browser url: http://www.client-site.com/components/com_spstgsrv/packages/actions_log.json
- If not try to uninstall Akeeba Admin component and try again

thanks.
its deactivated, but still cant access http://www.client-site.com/components/com_spstgsrv/packages/actions_log.json
same error 403

thanks a lot.
saved and created htaccess file but still no access to this file :-(

edit: This solution https://www.akeebabackup.com/support/admin-tools/Ticket/26750-sp-staging-problems-2.html#p149969
is another issue with SP STAGING (open website in iFrame). its solved.

sorry, i edited the message before...
This solution https://www.akeebabackup.com/support/admin-tools/Ticket/26750-sp-staging-problems-2.html#p149969
is another issue with SP STAGING (open website in iFrame). its solved.
doesnt solve the action_json.php problem

by the way: changing .htaccess to htaccess.txt wont change anything. problem persists.

i think this was not an akeeba problem.
its solved:

The lines in the /components/.htaccess file were preventing the .json file from being loaded:
/client-site/components/.htaccess

<Files "*.*">
Deny from all
</Files>

<FilesMatch "\.(js|css|png|jpg|jpeg|gif|ico|flv|swf)$">
Allow from all
</FilesMatch>


now it is:
<FilesMatch "\.(js|css|png|json|jpg|jpeg|gif|ico|flv|swf)$">
Allow from all
</FilesMatch>

and it is working :-)