Support

Admin Tools

#27818 Install / update Admintools 4.2.0 impossible

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by appnweb on Friday, 19 May 2017 11:03 CDT

appnweb
 Hi,

I encounter a problem when trying to update Admintools (from 4.1.3 to 4.2.0) on a specific website hosted by Bluewin.

If trying with the extension installer I get a 403 error concerning administrator/index.php and if trying with the updater I get a Joomla message saying : "Erreur de connexion au serveur SSL: certificate subject name '*.sgvps.net' does not match target host name 'www.akeebabackup.com'"

The rights on the file and up folders /web/administrator/index.php are correct and even setting them to 777 does not solve the problem (host support first guess).

I also encountered this problem with another package (Icagenda) all others updated correctly including Akeeba backup.

As I have a clown of this website on another host wich does not show this problem, I think it's neither related to a joomla installer / updater issue nor to Admintools even if the hosting company support keeps saying so.

In order to prove that it was at least not an Admintools issue, I tried with no htaccess and main.php renamed but the result (extension installer) is exactely the same.

The hosting company support does not find what's going on and neither do I, so I thought you may have an idea ?

Thanks in advance for your help.

Helene Kobel

appnweb
Sorry for the double opening, I swear I clicked only once :(

I close this one ...

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!