Support

Good afternoon,

A client has been been upgrading akeeba admin tools pro on their site. Upon doing so on the frontend we get a php fatal error:

[18-May-2017 15:19:27 Europe/London] PHP Notice: Undefined property: AtsystemFeatureSuperuserslist::$container in /home/talondon/public_html/plugins/system/admintools/feature/superuserslist.php on line 144
[18-May-2017 15:19:27 Europe/London] PHP Notice: Trying to get property of non-object in /home/talondon/public_html/plugins/system/admintools/feature/superuserslist.php on line 144
[18-May-2017 15:19:27 Europe/London] PHP Fatal error: Call to a member function getQuery() on null in /home/talondon/public_html/plugins/system/admintools/feature/superuserslist.php on line 145

and on the backend they are getting:

[18-May-2017 15:22:20 Europe/London] PHP Fatal error: Call to undefined method FOF30\Platform\Joomla\Platform::getSessionVar() in /home/talondon/public_html/plugins/system/admintools/feature/customblock.php on line 17

For now we have just disabled the plugin.

Please advise.

Many thanks
 

This looks like a problem with the update of the FOF library. (There are two of them, fof is the Joomla! core library, fof30 is the Akeeba library.) Please download the FOF 3.1.0 package from our Downloads page and install it as you would any Joomla! extension. This library is included with Admin Tools, but the Joomla! installer failed to update it completely. That should fix the problem.

Hello Dale,

Happened on two sites and on every update. Also another user has reported it, so I suspect it more than an isolated incident of just our joomla installer failing to install it.

Many thanks

Statistically the Joomla! installer fails about 5% of the time. The more complex the package being installed is, the more likely it is to have a problem. We see it 3-4 times per week. The problem goes back to Joomla! 1.5.x but nobody has been able to get it to fail consistently enough to find a fix. It is believed to be cache related, but the reports on that are a little sketchy.