Support

 Hi,

I have added a new user in the Joomla user manager but admin tools will not allow the new user access and says that the user has not been added via the Joomla user manager. Can you advise on how to solve this problem.

Also

The new user will not have the same IP as me and doesn't have a static IP. Will this cause a problem with the user being locked out often.

Thanks

Graham

Graham,

Admin Tools would not prevent you from adding a user, but it could prevent you from adding that user to certain groups. In Web Application Firewall, Configure WAF, on the Joomla! Feature Hardening Options tab, check the value of "Disable editing backend users' properties". The error message you are seeing is not one that I have ever seen.

When a user is locked out by Admin Tools it is normally because they did something wrong. It may be as simple as mistyping a password or as complex as using innocent language that Admin Tools interprets as possibly being a valid MySQL command (SQL injection). You are correct that the "never block" feature won't work well with a dynamic IP addresses. And there are edge cases where a user gets blocked when they haven't done anything wrong. If your browser displays screen shots of recent pages, that screen shot can trigger a security exception. We recently found a really strange set of circumstances where Joomla!'s own keep alive javascript was triggering security exceptions. Under normal circumstances, the "never block" should not be necessary. If they get blocked, we just have to figure out why and adjust.

Hi Dale.

Thanks for the quick response. My apologies for not being clear. Admin tools didn't stop me adding a user, it was just that after adding the user I was unable to login using the details. But all is OK now. I followed you instructions and set the "Disable editing backend users' properties" to no temporarily and then added the new user and all seems to be fine.

Once again thanks

Graham

You're welcome!

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