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Admin Tools

#27724 Can't access Administrator section

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Admin Tools version
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[email protected]
 Hello, we are building a new website and just installed Admin Tools 4.1.3 but are now unable to access our Administrator Login page (http://www.thefranklinclub.ca/nEwsitE2017/administrator/) after trying to enable the "Password-protect Administrator". I went into the "administrator" folder via ftp and there were not any .htaccess files. I was going to delete the file to hopefully bypass the "Password-protect Administrator".

Any suggestions as to how I can access the Administrator sectiion ?

Thank you in advance

Support Information

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