Support

Admin Tools

#27701 Cannot delete plugins/system/admintools

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Thursday, 08 June 2017 17:17 CDT

Tuesday, 09 May 2017 04:09 CDT

Kontento
Hi,

I tried to uninstall Admin Tools. I used Joomla Backend, Manage Extensions and uninstall "Admin Tools package". to uninstall all of the component, plugins, etc.
There appaeared a message:
Failed to delete /plugins/system/admintools/admintools

So I tried to use FTP to delete it. Message:
550 RNFR command failed.
550 Remove directory operation failed.

Even to rename the manin-php to main-disable.php failed.

So I installed Admin tools again. Now I can rename the manin-php to main-disable.php. But it is still not possible to delete it with FTP.

I recognized the same problem with another joomla test installation. I can delete manually all of the joomla directory, but not /plugins/system/admintools/admintools

Tuesday, 09 May 2017 04:18 CDT

tampe125
Hello,

if you can't even delete the folder using FTP, it means there's a permission issue.
You should contact your host and ask him to review your permissions on the server.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 09 May 2017 04:49 CDT

Kontento
Hello,

FTP folder rights 755
main.php rights: 644

Again, I can delete the whole joomla directory manually with FTP, but not /plugins/system/admintools/admintools

And using Joomla Backend, I can uninstall "Admin Tools package".
It failed only for /plugins/system/admintools/admintools

So I might think this is an Admin tools issue. If yu are sure that is not, you should close the ticket.

Tuesday, 09 May 2017 04:57 CDT

tampe125
Folder creation and deletion is handled by Joomla itself, not by Admin Tools.
Moreover, you should take a look at the ownership. Permissions will tell you what you can do, ownership will tell you who owns the file.
For further details I'd suggest you to take a look at this section of the manual.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 08 June 2017 17:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2017-06-08 17:17 CDT

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!