Support

 When I go to the yoo_monday themes options -> settings and click on Customizer I get the following error: "Retrieving styles data failed!"

This used to work before installing Admin tools. I tried a couple of things.
1) I added /templates/yoo_monday to the "Allow direct access, including .php files, to these directories" section of the .htaccess Maker
2) I overwrote the .htaccess with the default .htaccess
3) I tried to access the Customizer on the development site that does not have a custom .htaccess and still no luck

Now I am out of ideas.
Can you help?

Thanks,
Dom

Dom,

You have pretty much eliminated the .htaccess file as the cause of the problem. That means it is from Admin Tools' WAF. There should be a message in the Security Exceptions Log about why this was blocked. Please find it and paste it here and we'll figure out what to do about it.

Hi Dale,

There was no entry in the log, so I went searching deeper and after a long time I found that an old Gantry template that was there from before we took over the site was causing the problem.

Once we removed all the Gantry extensions and the template, all worked great.

Thanks for your help and sorry to blame Admin Tools.....I am still learning it and it has bit me similarly before.

Regards,
Dom

I'm glad you got it figured out! When Admin Tools starts to nibble at you, that's what we're here for.

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