Support

Admin Tools

#27447 Problem logging onto Joomla administrator

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by tampe125 on Thursday, 30 March 2017 02:02 CDT

Wednesday, 29 March 2017 05:08 CDT

Willyg36
 Hi

Yesterday I installed Admin Tools professional on a new website and now when I log into my sites /administrator page I am presented with my website and not the Joomla admin panel

Please advise if there is another route to the Joomla panel?

Thanks

Willy

Wednesday, 29 March 2017 05:23 CDT

tampe125
Hello,

I guess you ran the quickstart, after the installation, am I right?
The quickstart will enable the feature Administrator secret URL parameter. Please manually disable Admin Tools system plugin, get inside the WAF Configuration page and note down the secret param or remove it to disable this feature.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 29 March 2017 08:53 CDT

Willyg36
Hi

Sorted the main issue as I had kept a note of the system generated secret code ... more by luck than judgement!

Now that I have access using the secret parameter in the form ...../administrator?secret - I receive a "Security exception" email with the explanation "Reason: Admin Query String" whenever I log on.

Please advise how I can stop this happening!!

Thanks

Willy

Wednesday, 29 March 2017 10:02 CDT

tampe125
This usually happens when your browser tries to fetch the screenshot of the site you are visiting, so it can offer you a "quick link" to the most visited ones.
Can you please try in incognito mode? Do you still get the same email?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 29 March 2017 10:13 CDT

Willyg36
When I went incognito I was asked for a user name and password before the Joomla page opened but neither the Joomla or Admin Tools passwords worked - so I have removed the secret parameter rather than get locked out again!

Assuming I made a mistake in typing these in which user / password combination should I be using?

Thanks

Willy

Wednesday, 29 March 2017 10:39 CDT

tampe125
I think you setup the feature Protect your administrator back-end with a password. You can disable it by following the instructions in this page.
Moreover, disable the system plugin as stated before and remove the secret param.

I think you enabled "too many things" without paying attention. I'd suggest you to disable everything and enable them one by one, so you can review their behaviour.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 29 March 2017 11:21 CDT

Willyg36
HI Davide

I think it will be simplest if I uninstall Admin Tools and then reinstall and follow the step by step set up (which is what I did the first time I used Admin Tools) rather than using the "quickstart"

That will be tomorrow's task

Cheers

Willy

Thursday, 30 March 2017 02:02 CDT

tampe125
Ok, let me know if you need any further help!
I'll close this ticket, feel free to open a new one if you have any other problem.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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