Support

I have just tried to access admin tools from an office (IP address) I don't usually use. I have the secret key option set. I use the correct URL (mysite.com/administrator?mysecretkey) but when I try using it I get thrown to the home page.

I had this problem the other day as well when I tried to login on my phone. Normally I login from the office & have my IP address in the whitelist. If I'm using the secret key I thought I was meant to be able to access the admin login. Is there a setting I need to change? (I cant get in to check & could not find any mention in the manual)

You should be able to log in exactly as you are doing, there is no other setting for that feature. You can disable the feature from outside Joomla! with the instructions here: https://www.akeebabackup.com/documentation/troubleshooter/atwafissues.html. Once you get back in, you can double check your secret URL parameter to make sure you have the right string.

Turns out I'd misconfigured the whitelist. My apologies.

I'm glad you got it working.