Support

Admin Tools

#27202 IPv6 Address blocking

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Sunday, 26 March 2017 17:17 CDT

earthrat
I see that you do not yet support IPv6 and I wonder then how a user that has this is getting blocked or how I would manage it? I have a client that is using it and is constantly locked out of his site and I have no control of this. I read another post saying Admin Tools does not support it and that is fine but why then are these addresses being blocked? Am I to assume then because it is not supported that I cannot use Admin Tools in these cases?

I have another question regarding this, I am close to having a new server setup and will be building future projects on it and it will only support IPv6. Will there be any affects of this that will cause Admin Tools to fail on a server using it?

dlb
Admin Tools does support IP6 address formats. The reason your client is being blocked should be in the Security Exceptions Log, please check that and we'll see what we can do to prevent this person from being locked out.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!