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#27028 admin tools blocks email

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Saturday, 04 March 2017 17:17 CST

Wednesday, 01 February 2017 04:49 CST

AntjeHeinemann
 I have a Jomres Installation on my Joomla Website, that is an online booking system. It has a function to send an email to the clients on demand. But when I press that button, the window opens and stays white.

I implemented an error log, and I attach the screenshot of the error, as well as a screenshot how it looks when I disable Admin Tools.

Could you tell me, which items in the request caused the blocking rule to be triggered? Because then I can disable just the rule and not all of admin tools.

Thank you for your help!

Kind regards.
Antje Heinemann

Wednesday, 01 February 2017 05:28 CST

tampe125
Hello,

I think Jomres is trying to load an URL without using Joomla default entry point (the index.php file).
What did you disabled? The system plugin or did you replace your .htaccess with Joomla default one?
If you take a look at the Security Exception page, what's the reason of the block?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 01 February 2017 06:50 CST

AntjeHeinemann
I disabled the "main.php", the one I disable aswell when I lock myself out (your are a spammer, hacker or otherwise bad person).

Where do I find the "security exception page"?

Wednesday, 01 February 2017 07:40 CST

tampe125
You can find it inside Admin Tools > Web Application Firewall > Security Exceptions Log

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 02 February 2017 03:01 CST

AntjeHeinemann
It says:

Reason: tmpl= in URL
Target URL: http://yacht-charter-mallorca.eu/index.php?option=com_jomres&Itemid=106&lang=en&task=confirmation_letter&popup=1&tmpl=jomres&contract_uid=53&lang=en

Thursday, 02 February 2017 03:23 CST

tampe125
Please get inside WAF Configuration page, in the Visual Fingerprint protection section and add the string jomres to the field List of allowed tmpl= keywords.
That should do the trick.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 02 February 2017 03:26 CST

AntjeHeinemann
Perfect! Now it is working.

thank you so much!!!

Lots of greetings from Mallorca.
Antje

Thursday, 02 February 2017 03:30 CST

tampe125
You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 04 March 2017 17:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2017-03-04 17:17 CST

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