Support

Admin Tools

#27006 An error has occurred. 500 FOF 3.0 is not installed

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Wednesday, 01 March 2017 17:17 CST

irbis
 Hi

I was trying today to update this website to the latest Admin Tools (Pro) and Akeeba Backup and also to the latest Joomla.
After that I got this error An error has occurred. 500 FOF 3.0 is not installed
Now i see that Admin Tools is working, but i haven't done anything.

By the way, today i heard about FOF for the first time and had no clue on how this should be installed.

Thanks for your time!

nicholas
Akeeba Staff
Manager
FOF 3.0 is installed with the Akeeba Backup or Admin Tools package. If you get an error about it missing which "suddenly" goes away without doing anything the culprit is your server, namely PHP op-code caching. When you ask PHP to do something it first reads and compiles the .php file into an intermediate form called "op-code", then executes the op-code. An op-code cache essentially makes PHP "remember" the op-code format of a .php file so it doesn't have to do the repeated and computationally expensive first part (read and compile the file) all the time. This makes the site snappier. The downside is that whenever you install or update anything on your site you must clean the op-code cache.

Unfortunately, even though hosts let you enable op-code caching, or do it for you without asking you, they invariably fail to tell you the all-important fact of needing to clear the op-code cache. I suggest asking your host how to do that and then simply remember to clear the op-code cache every time you install an extension OR whenever you update either Joomla itself or one of its extensions (components, modules, plugins, templates, ...). This will preserve your sanity. Trust me, I know...

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

irbis
Thanks!
Now I realized that the error dissapered after I upgraded Akeeba Backup. Probably that fixed my issue.

Thanks for the advice. Indeed at times Joomla can affect my mental sanity :)

nicholas
Akeeba Staff
Manager
You're welcome :)

For what it's worth, the problem is not unique to Joomla. Op-code caches affect all PHP software, either mass distributed (like Joomla, WordPress, Drupal, ...) or bespoke. What usually happens is that the folks making bespoke software, as well as Drupal site administrators, are aware of the op-code caching and do tricks to reset the cache and "warm it up" at the time of new code deployment. The rest 30% of the web is blissfully unaware for the most part ;)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!