Support

Admin Tools

#26679 404 Component not found.

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Friday, 06 January 2017 17:17 CST

Wednesday, 07 December 2016 13:11 CST

Primo
When i click the menu item under components to access Admin Tools, I get the following error:
 
An error has occurred.
404 Component not found.

The same happens when selecting the "Quick Setup Wizard" from the warning where it tells me Admin Tools is not protecting my site. I'm not sure where to start since this is a new install with admin Tools. Any assistance is appreciated.
Thank You,
Alex Mitchell

Wednesday, 07 December 2016 13:18 CST

dlb
Alex,

It sounds like maybe you have a bad install of Admin Tools. Please install the package twice, back to back, without doing anything else in between. This trick usually works around a bug in the Joomla! installer where it forgets to copy some of the files during an installation or upgrade. It happens on about 5% of installations. Many have looked for that bug, but no one has been able to pin it down yet.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Wednesday, 07 December 2016 13:28 CST

Primo
That seems to have worked. Thanks for the quick response!

Wednesday, 07 December 2016 13:34 CST

dlb
You're welcome!


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Friday, 06 January 2017 17:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2017-01-06 17:17 CST

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!