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Admin Tools

#26322 Admin Tools Component disappeared

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Thursday, 17 November 2016 17:17 CST

Monday, 17 October 2016 04:42 CDT

flasp
Admin tools has disappeared fro the components dropdown menu after I tried to change the super user email.

I forgot to change the disabling of access to change superuser account, but that hasnt caused the same problem before. I have several pages, where I have admin tools installed and this is the only place where I have the problem.

Monday, 17 October 2016 04:51 CDT

tampe125
Hello,

this is an issue caused by Joomla core system.
Please try to instal Admin Tools twice in a row, without uninstalling it. We added some workarounds for this issue, usually this would fix your issue.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Edited by tampe125 on 2016-10-17 04:51 CDT

Monday, 17 October 2016 05:43 CDT

flasp
When I try to install it, I get an 503-error - service unavailible. The same the second time.

But when returning to the install-page I get a message that the component is succesfully installed - but sadly it is not visible.

The component seems to work though. I can only get to the login-page if I use the secret parameter in the url.

But when I try to reach the component by adding com_admintools to the url, I get an error-message saying that the component does not exist.

Monday, 17 October 2016 05:49 CDT

tampe125
How are you installing it? Are you uploading the package?
Can you please try to use the Install from URL feature? More info in the documentation: https://www.akeebabackup.com/documentation/admin-tools/installing.html#installing-from-url

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 17 October 2016 06:40 CDT

flasp
Done that - also twice - still unsuccessfully. No 503-error though. Only package succesfully installed, but still not visible.

Will it at all help to uninstall

Monday, 17 October 2016 08:28 CDT

tampe125
Yes, please try to uninstall and install again, it should help.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 17 October 2016 08:53 CDT

flasp
Whil trying to uninstall I noticed that the admin tools component was deactivated. After activating it the Admin Tools component became visible in the dropdown component-menu - but as you can see in the attached screendump apparently in the core version. No waf configuration.

Should I still uninstall or do you have a solution

Monday, 17 October 2016 09:34 CDT

tampe125
I think the best option here is to uninstall and start again from scratch.
Maybe you can recover your current installation, but you could end up having problems in the future, where you have more things installed.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 17 October 2016 10:59 CDT

flasp
I removed and reinstalled the component - and everything seems correct, so I say thank you for now.

Tuesday, 18 October 2016 02:24 CDT

tampe125
You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 17 November 2016 17:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

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