Support

Admin Tools

#26285 Using Web Application Firewall with NAT

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Wednesday, 09 November 2016 17:20 CST

user91085
 I am trying to let my vendors log in as administrators to fix problems after a major upgrade of Joomla. However, they get blocked. I tried whitelisting ("never block...") their IP addresses but it didn't work. When I looked a the logs, I saw that they all had the same IP address. I realized this is because my Joomla installation is behind a NAT firewall. So the WAF is not reacting to the "forwarded-for" address but just blocking the address of the NAT firewall. I temporarily solved the problem by whitelisting the NAT firewall address. Is there anyway to tell the AdminTools WAF to use the "forwarded-for" address or otherwise work with a NAT firewall so that I can continue to use the WAF functionality? It's very Joomla-specific (which is good) so I'd rather use it than an external WAF.

dlb
This is the fix for a different, but similar, problem. Please go to Web Application Firewall, Configure WAF, on the first tab, flip the value in "Enable IP workarounds". If it is currently yes, make it no, if it is no, make it yes.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!