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Admin Tools

#26205 Disable Admin Tools for Plugins

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Friday, 28 October 2016 17:20 CDT

Wednesday, 28 September 2016 07:00 CDT

OlafV
 Hi,

I have some problems on the frontend with a new installed Extension.
The Developer said that the problem lies within Admin Tools.

When I rename the htaccess file, the problem remains and Admin Tools didn't create any logs.
It seems to me that Admin Tools cannot be the problem, but does Admin Tools allows the Extension if htaccess is disabled, or do I need some other sessions too?

The problem is the frontend with a menu that has the Module 'Droptables' attached.
Publish Excel Sheet does work without any problems, but when 'Manage Tables' is published,
the template is broken and the buttons doesn't work (attached screenshot).

It looks like all actions that requires backend interactive is blocked somehow.
The only button what does something is 'New Category', but redirects to the Homepage instead creating a new category.

Wednesday, 28 September 2016 07:29 CDT

tampe125
Hello Olaf,

Let's make sure that the problem is indeed caused by Admin Tools. In order to do so, try the following:

1. Try setting the Error Reporting level in your Global Configuration to "None". Many errors are caused by harmless PHP Notices and Warnings being output to the browser, breaking anything which requires HTTP header manipulation such as Joomla!'s session management, AJAX calls and download systems.

2. Try to replicate the issue after disabling the "System - Admin Tools" plugin. If you can still replicate the issue, it is not caused by Admin Tools. Disabling that plugin means that Admin Tools code (including the Web Application Firewall) is not running on your site.

3. If you suspect an issue with the .htaccess file, replace its contents with the contents of the stock htaccess.txt file shipped with every version of Joomla!. If you are on GoDaddy please wait for 1-30 minutes for the changes to be effective. Then, retry loading the problem page. If you can still reproduce the error, then it is not caused by .htaccess Maker.

If doing any of the above resulted in the issue still occurring, it's not related with Admin Tools and we can't help you. If doing any of the above did stop the issue from occurring, we'll have to do some troubleshooting.

First go to Admin Tools, Web Application Firewall, Configure WAF. Make sure "Log security exceptions" is set to Yes; if it's not, set it to Yes and click on Save. Now try reproducing your issue. Immediately after that, please go to Admin Tools, Web Application Firewall, Security Exceptions Log. The latest log entry at the top should have the date and time of when the issue occurred. Please copy the Reason and Target URL here so that we can further help you.

If, however, you do not see a log entry, or the Date and/or IP address do not match your last access, this problem is not caused by Admin Tools' WAF. In this case, you will have to do some .htaccess troubleshooting. You may need to read the general .htaccess troubleshooting page, as well as the page on finding out necessary .htaccess exceptions.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 28 September 2016 08:00 CDT

OlafV
Thank you Davide,

The cause of the problem isn't Admin Tools, cause nothing changed after disabling Admin Tools.

Wednesday, 28 September 2016 08:48 CDT

tampe125
Great!
Let me know if you need more help.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 28 October 2016 17:20 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2016-10-28 17:20 CDT

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