Support

Admin Tools

#25708 Password Protection in Admin Tools broken

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Saturday, 27 August 2016 17:20 CDT

Sunday, 24 July 2016 21:00 CDT

swolak
 Ever since upgrading my Joomla site to 3.6.0, all sites where I had used a password to protect my Admin Tools settings, now will no longer accept my password.

I have to uninstall Admin Tools and NOT use a password. As soon as I add the password, it will never unlock my account.

Thanks, S

Sunday, 24 July 2016 21:47 CDT

nicholas
Assuming that you are talking about the Master Password feature: you need to go to the Master Password page and re-select the areas of Admin Tools you want to protect with a Master Password. Since the internal names of these ares have changed and do not have a 1:1 mapping between versions 3 and 4 we cannot upgrade your settings automatically. The password, however, remains the same.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 24 July 2016 21:58 CDT

swolak
Yes, it is the 'master password'. You are correct. There were no options selected.

So I clicked on Master Password, entered my password again, changed all of the options to "yes", they had been set to "no".

Now it will not accept my master password. I receive this error.

"Error
You are not authorised to use this feature "

Something is still not working.

Thanks, S

Monday, 25 July 2016 06:11 CDT

nicholas
Does your password contain any non alphanumeric characters such as $&@?!^%#* or something similar? I have a suspicion and I'm trying to piece together what's going on based on information I get from clients like you about this issue.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 25 July 2016 21:55 CDT

swolak
Hi,

Yes, My password contained an exclamation mark " ! ".

I downloaded and installed the dev version, but I can't log in with that password. Wondering if I should uninstall it and then install the developer version?

Thanks, S.

Tuesday, 26 July 2016 08:04 CDT

nicholas
Yes, let's try that to be perfectly sure that your existing configuration doesn't get in the way. Please note that you'll unfortunately lose your Admin Tools settings when you uninstall version 4.0.0.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 26 July 2016 18:51 CDT

swolak
Hi, that did not work. I uninstalled 4.0 and installed the developer version revD1CAA5F and tried to save my password and then log back in. It did not take the password.

Thanks, S

Tuesday, 26 July 2016 20:56 CDT

nicholas
Sorry, it seems that dev release was broken (argh!). The correct one should be https://www.akeebabackup.com/download/developer-releases/admin-tools-professional/rev5604f05.html

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 27 July 2016 19:16 CDT

swolak
Hi,

I just installed "Admin Tools Professional (dev) rev5604F05" and applied a password and it accepted it and allowed me to access the tools once I entered the password again.

The password contained a " ! ".

Thanks, Susan

Wednesday, 27 July 2016 19:49 CDT

nicholas
Thank you very much for the feedback! I will release a new version of Admin Tools as soon as possible :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 27 August 2016 17:20 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2016-08-27 17:20 CDT

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!