Support

I installed Akeeba Backup Pro and then Admin Tools. I couldn't save the Admin Tools setup. I had to restart the computer. Now I can't login.

I had .htaccess and htpasswd in the Administrator Folder, I removed them and created new ones which I uploaded.

I made a backup but never downloaded the files because I wanted to ask if it is possible to save those files as a zip file.

I don't know how to Disable the Administrator password protection. And I don't know what to do next!

I appreciate your help!

I am getting this message when I try to open the website itself: You are a spammer, hacker or an otherwise bad person.

Isn't that coming from the Admin Tools? I emptied the cache and tried to open the website in another browser. The other browser just opened a blank page.

I wasn't sure which part was keeping you out until your second post. The instructions for disabling Admin Tools from outside Joomla! are here: https://www.akeebabackup.com/documentation/troubleshooter/atwafissues.html.

It is probably the secret URL parameter on the first tap of Configure WAF that is keeping you out. With that enabled, you have to access the administrator login in the format www.mysite.com/administrator/index.php?secret.

As you figured out, the popup user ID and password prompt are controlled by the .htaccess and .htpasswd files in /administrator.

It is working now.

Thanks for all your help!!!

You're welcome!