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Admin Tools

#25432 Access from University

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
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Admin Tools version
n/a

Latest post by on Friday, 22 July 2016 17:20 CDT

Wednesday, 22 June 2016 03:28 CDT

user87149
 Hi

I have had a few people say they cannot access our site from their university. I can't see them being blocked in a log. Is there a setting to allow people to access the site from behind such a network?

Many Thanks
Roger

Wednesday, 22 June 2016 04:12 CDT

nicholas
Are you using the GeoBlocking feature? The "Anonymous proxy" and "Other country" settings may be blocking people accessing your site from the university, especially if the university is running an anonymous proxy service, a Tor exit node or any other service which may have been reported as an "anonymous proxy".

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 22 June 2016 04:17 CDT

user87149
Hi Nicholas

Thank you for your quick reply! I have it installed but nothing selected! Should I disable the plugin?

Many Thanks
Rog

Wednesday, 22 June 2016 05:10 CDT

nicholas
You have what installed? I asked you about whether you enabled GeoBlocking. If you have enabled (not "installed") the GeoBlocking feature but have not selected any options you should disable the GeoBlocking feature. You do not have to uninstall the Admin Tools component (not "plugin"). Let's try changing one thing at a time. Doing a bunch of random changes all at once doesn't help determine what is going on.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 22 July 2016 17:20 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2016-07-22 17:20 CDT

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