After installing Admin Tools I get a 403 error when trying to access all my subdomains but one.
Thanks.
Thanks.
#25051 403 error on subdomains
Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket
Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Environment Information
Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a
Latest post by on Thursday, 02 June 2016 17:20 CDT
Monday, 02 May 2016 04:29 CDT
angelgt
Monday, 02 May 2016 04:38 CDT
tampe125
Akeeba Staff
Hello Angel,
most likely your subdomains are installed inside another folder of your root site.
You have to add an exception for those folders, namely in the field Allow direct access, including .php files, to these directories. You can find more info here
most likely your subdomains are installed inside another folder of your root site.
You have to add an exception for those folders, namely in the field Allow direct access, including .php files, to these directories. You can find more info here
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Monday, 02 May 2016 05:33 CDT
angelgt
That was a quick answer! I'm impressed Davide :)
Yes, my subdomains are actually installed on different folders than the main site. That's true for all of them, but one doesn't yield a 403 error even not having set an exception for it. Do you figure out why all the others do?
Another question: if the subdomains don't have any php and they´re just commom html and css pages, could I add the safer exception of "allow direct access except php files" instead?
Grazie!
Yes, my subdomains are actually installed on different folders than the main site. That's true for all of them, but one doesn't yield a 403 error even not having set an exception for it. Do you figure out why all the others do?
Another question: if the subdomains don't have any php and they´re just commom html and css pages, could I add the safer exception of "allow direct access except php files" instead?
Grazie!
Monday, 02 May 2016 07:44 CDT
tampe125
Akeeba Staff
That was a quick answer! I'm impressed Davide :)You're welcome!
What's the name of such folder? I suspect it was already excluded by default, maybe you have a redirection in your htaccess file?
If a subdomain of yours contains only static files, you can put such folder inside Allow direct access except php files field, that should do the trick.
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Tuesday, 03 May 2016 07:33 CDT
angelgt
Hi again Davide!
The name of the only subdomain that works is the name and surname of a guy. I'm pretty sure it's not excluded by default.
I've added the others both in the Allow direct access including and excepting PHP and I still get the 403. Maybe I'm doing it wrong... What's the path I have to set for a subdomain inside public_html?
Grazie.
The name of the only subdomain that works is the name and surname of a guy. I'm pretty sure it's not excluded by default.
I've added the others both in the Allow direct access including and excepting PHP and I still get the 403. Maybe I'm doing it wrong... What's the path I have to set for a subdomain inside public_html?
Grazie.
Tuesday, 03 May 2016 07:45 CDT
tampe125
Akeeba Staff
mhm.. can you please enumerate here all the subdomains you need?
moreover I'd wish to connect to your site to run some tests.
I have made this ticket private so that only you and me can see the information posted here.
Please provide me with the following information:
Please allow up to one business day (GMT+2 timezone) for me to log in to your site and debug this issue. When I'm done I will post back. Once the issue is fixed, you can revoke my access e.g. by changing the Super Administrator and FTP passwords.
IMPORTANT INFORMATION
In order for me to help you fast and accurately, please provide the information by copying the form below, paste it into your reply and fill in the information:
----- Access Information Form -- START -----
Super Administrator access
FTP connection information
----- Access Information Form -- END -----
Please make sure that you have tested the Super Administrator connection using a different browser or machine than the one you are using daily. Double check that logging in is possible and that the user has Super Administrator (Super User) privileges, i.e. it's not a regular Administrator. Make sure that your site does not block whole countries or IP ranges which would make it impossible for me to log in / connect by FTP. Finally, please do make sure that the FTP connection works and that logging in to it I have access to your site's files.
moreover I'd wish to connect to your site to run some tests.
I have made this ticket private so that only you and me can see the information posted here.
Please provide me with the following information:
- The URL to your site's administrator login page
- Super Administrator username and password
- FTP connection information
Please allow up to one business day (GMT+2 timezone) for me to log in to your site and debug this issue. When I'm done I will post back. Once the issue is fixed, you can revoke my access e.g. by changing the Super Administrator and FTP passwords.
IMPORTANT INFORMATION
In order for me to help you fast and accurately, please provide the information by copying the form below, paste it into your reply and fill in the information:
----- Access Information Form -- START -----
Super Administrator access
- URL to site's administrator page (e.g. http://www.example.com/administrator?foobar):
- Super Administrator username:
- Super Administrator password:
FTP connection information
- FTP methods supported (e.g. FTP, FTPS, SFTP):
- FTP Hostname:
- FTP Username:
- FTP Password:
- FTP Port (if other than 21 for FTP and 22 for SFTP, ask your host):
----- Access Information Form -- END -----
Please make sure that you have tested the Super Administrator connection using a different browser or machine than the one you are using daily. Double check that logging in is possible and that the user has Super Administrator (Super User) privileges, i.e. it's not a regular Administrator. Make sure that your site does not block whole countries or IP ranges which would make it impossible for me to log in / connect by FTP. Finally, please do make sure that the FTP connection works and that logging in to it I have access to your site's files.
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Tuesday, 03 May 2016 08:22 CDT
angelgt
Davide a.k.a. "The thunder" ;)
I've figured it out! I've just had to change in the subdomains the index.htm to index.html. That did the trick right away, with no need to exclude anything. Hopefuly that single working subdomain had a index.html and that got me the idea to test that.
I guess the error happens because the file type .htm is not included in the .htaccess excludes in Admin Tools; only .html is. Maybe you should include it too by default. Please turn this thread public again, so others can see the solution that worked for me.
Thanks a lot for your help, buddy!
I've figured it out! I've just had to change in the subdomains the index.htm to index.html. That did the trick right away, with no need to exclude anything. Hopefuly that single working subdomain had a index.html and that got me the idea to test that.
I guess the error happens because the file type .htm is not included in the .htaccess excludes in Admin Tools; only .html is. Maybe you should include it too by default. Please turn this thread public again, so others can see the solution that worked for me.
Thanks a lot for your help, buddy!
Tuesday, 03 May 2016 08:39 CDT
tampe125
Akeeba Staff
Great news!
That was indeed something I wanted to check ;)
I'm happy you solved your issue!
That was indeed something I wanted to check ;)
I'm happy you solved your issue!
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Thursday, 02 June 2016 17:20 CDT
System Task
system
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