Support

Admin Tools

#24896 Not receiving scan results in my email

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Saturday, 07 May 2016 17:20 CDT

Thursday, 07 April 2016 07:45 CDT

folkertsmit
 Suddenly i am not recieving emails anymore after scanning site in admintools for php changes.

It did work until yesterday but i cant find out what could have changed. I deinstalled and reinstalled Admin Tools but this did not solve the problem.

I also tried to disable and enable the email function in Joomka. I now put it on SMTP mail and it could send a test mail.

Thursday, 07 April 2016 08:11 CDT

tampe125
Hello,

I guess you are triggering the scans using a CRON job, right?
Do you get an email from your server when the scan completes or not? If you aren't receiving any email, it means the script is never invoked. Can you please get in touch with your host and ask him to review your CRON settings?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 07 May 2016 17:20 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2016-05-07 17:20 CDT

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!