Support

Admin Tools

#24799 Cant login to Administrator side, Admin Tools keep redirecting me to the front end of my website.

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by user89984 on Wednesday, 30 March 2016 13:31 CDT

user89984
Hello Akeeba,


Like the title says..I Cant login to Administrator side, Admin Tools keep redirecting me to the front end of my website.

It's very annoying because i just want to be able to login the administration area. I also use a vpn so very frustrating to be redirected to homepage instead of just the login area of the admin area.

Is there any way to turn off that i'm being blocked every few times im accessing my sites backend?

Thanks in advance,

ivo de Bruin

dlb
The most likely cause is that you set up a secret URL parameter with the first run wizard and you are not using it now. You can disable the Web Application Firewall with the instructions here: https://www.akeebabackup.com/documentation/troubleshooter/atwafissues.html.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

user89984
Hello Dale L Brackin,

Thanks for your quik reply.

Does that mean i have to remove the secret URL parameter or do you have to use it??

regards,

Ivo de Bruin

nicholas
Akeeba Staff
Manager
You can always remove the Administrator Secret URL Parameter. You don't have to use any feature you don't want to use :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user89984
Alright, thanks for the help.

I have removed it. I will test it out for a day or so if you don't mind. Before this ticket gets closed.

thanks again and ill post here asap

user89984
Hello,

Yes removing the secret URL parameter worked, but i keep getting these mails everytime i login to my admin area:

Hello,

We would like to notify you that user Admin has just logged in to the administrator back-end area of your site, Funtshirts.nl. Further information:


Where can i turn these notification mails off??

regards,

ivo de Bruin

dlb
In Web Application Firewall, Configure WAF, on the Logging and Reporting tab, remove your email address from the "Email this address on security exceptions" field.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

user89984
Oops..that was quite easy... sorry.. Must have overlooked it!

This ticket can be closed. Thanks a lot for the help. Great support!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!