Support

Admin Tools

#24645 cannot log in to backend....just redirects to home page

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by dlb on Wednesday, 09 March 2016 08:58 CST

careywb
 I upgraded to the latest version of Admin Tools a week ago, and now when I attempt to log in to the back end, I get a automatic redirect to the site homepage. What do I need to do to get things back to normal where I can access the backend. Thanks.

dlb
The first run wizard for Admin Tools set up a secret parameter for your back end login. You need to disable Admin Tools with the instructions here: https://www.akeebabackup.com/documentation/troubleshooter/atwafissues.html. Then you will be able to log in and fix the problem, or see what the wizard used for the login parameter.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!