Support

I tried configuring the firewall keys a few times, without success, I keep getting locked out?
Even with the Administrator secret URL parameter "test": I log in with my url and /administrator/index.php?test
No luck? I do get sent a message and it reverts to my home url.
I read the work around and disabled the main.php, then re-enabled it and tried again...etc.
I am using RSFirewall, so I'm wondering if this is causing a conflict?
I tried leaving the Administrator secret URL parameter blank and I still get locked out.
I added my IP to the Whitelist to insure that wasn't affecting anything.
Any ideas as to why this is locking me out?

The whitelist doesn't do what it sounds like it does. This is used in connection with another option and will block everyone from accessing the back end of the site except those in the whitelist. The option you want is "Never block these IP addresses". That keeps you from getting blocked.

You need to clear your IP address, there should be a red button on the Admin Tools Control Panel page that will do that for you. If you don't clear it, you just keep getting locked out over and over.

I can't tell you why you're getting locked out. The answer is in the Security Exceptions Log under Web Application Firewall. It sounds like you're doing things right.

Hi Dale,

There are no IP Address in the Auto IP Blocking History or Auto IP Blocking Administration?

Is there a way to disable the Web Application Firewall until I sort this out?

Thanks,

John

Dale,

I just figured out what was happening...I had something (a space or period) in the Change administrator login directory to field, it must have been conflicting with the Administrator secret URL parameter.

Cheers,

John

John,

I'm glad you figured it out! That's the kind of thing that would have had us all pulling our hair out.

Yes, you can disable the System - Admin Tools plugin to disable everything except any changes to the .htaccess file (if you have run .htaccess Maker).