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Admin Tools

#24259 SP Staging Problems

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Sunday, 21 February 2016 17:20 CST

Friday, 22 January 2016 08:17 CST

victorwooten
 Hi,

I am using SP Staging for updating all Joomla Sites ("stages") from one site ("manager"). I think you know this extension!?

I have problems to update my "Stages", the SP Staging Developer told me its because of Admin Tools. It seems to block something so that a full communication between SP Staging Manager and Stage isnt possible.

I am using admin tools .htaccess generator, there are some entrys for SP Staging to allow direct access, but this doesnt seem to be enough.

These are the entrys (field: allow direct access including php files):
---
administrator/components/com_spstgmng
components/com_spstgmng
administrator/components/com_spstgsrv
components/com_spstgsrv
---


so i can ping the stages and i can sync them (fetch infos what to update) but the update wont work. there is an timeout.

do you have any idea how to solve this?

Thanks

Friday, 22 January 2016 08:20 CST

victorwooten
sorry, here are some further informations i forgot to mention:
- sp staging is on 1st plugin position BEFORE admintools.
- deactivating .htaccess on both sites (manager and stage) doesnt solve the problem
- deactivating admin-folder .htaccess on stage doesnt solve the problem

thanks

Friday, 22 January 2016 08:42 CST

tampe125
Hello Frank,

Let's make sure that the problem is indeed caused by Admin Tools. In order to do so, try the following:

1. Try setting the Error Reporting level in your Global Configuration to "None". Many errors are caused by harmless PHP Notices and Warnings being output to the browser, breaking anything which requires HTTP header manipulation such as Joomla!'s session management, AJAX calls and download systems.

2. Try to replicate the issue after disabling the "System - Admin Tools" plugin. If you can still replicate the issue, it is not caused by Admin Tools. Disabling that plugin means that Admin Tools code (including the Web Application Firewall) is not running on your site.

3. If you suspect an issue with the .htaccess file, replace its contents with the contents of the stock htaccess.txt file shipped with every version of Joomla!. If you are on GoDaddy please wait for 1-30 minutes for the changes to be effective. Then, retry loading the problem page. If you can still reproduce the error, then it is not caused by .htaccess Maker.

If doing any of the above resulted in the issue still occurring, it's not related with Admin Tools and we can't help you. If doing any of the above did stop the issue from occurring, we'll have to do some troubleshooting.

First go to Admin Tools, Web Application Firewall, Configure WAF. Make sure "Log security exceptions" is set to Yes; if it's not, set it to Yes and click on Save. Now try reproducing your issue. Immediately after that, please go to Admin Tools, Web Application Firewall, Security Exceptions Log. The latest log entry at the top should have the date and time of when the issue occurred. Please copy the Reason and Target URL here so that we can further help you.

If, however, you do not see a log entry, or the Date and/or IP address do not match your last access, this problem is not caused by Admin Tools' WAF. In this case, you will have to do some .htaccess troubleshooting. You may need to read the general .htaccess troubleshooting page, as well as the page on finding out necessary .htaccess exceptions.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 22 January 2016 10:28 CST

victorwooten
Hi,
thanks for your help.
I disabled .htaccess and system-admintools plugin. But the error still occurs.
So - like you said - its not caused by admin tools.

Thanks anyway for your help!

Friday, 22 January 2016 10:33 CST

tampe125
You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 21 February 2016 17:20 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2016-02-21 17:20 CST

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