Admin Tools

#24226 Client public IP blocking even we setup in whitelist (for login failed attempt)

Posted in ‘Admin Tools for Joomla! 4 & 5’

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Environment Information

Joomla! version

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PHP version

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Admin Tools version

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Latest post by on Thursday, 18 February 2016 17:20 CST

Tuesday, 19 January 2016 01:16 CST

user83670

Dear Admin,

We have already whitelisted client's public IP address but when client try to access to login (3 times invalid credentials attempts) either Joomla main page or administrator page was blocked by Admin tool.

So how to completely whitelist for client IP even though they are trying with invalid login attempts since we already known that source is valid.

Would appreciate your help on and please advise us how to resolve it.

Thanks,
Ela

Tuesday, 19 January 2016 01:40 CST

tampe125

Hello,

please remember that the whitelist feature is active only if in your WAF configuration page you enabled the option Allow backend access only to whitelisted IP. If that option is off, even if your IP is inside the whitelist you will be blocked.
If you just want to prevent blocking your IP (and don't want to list every to grant them access to the backend), you simply could put your IP in the field Never block these IP.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 18 February 2016 17:20 CST

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system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2016-02-18 17:20 CST

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