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#24145 Virtuemart payment callback blocked after the last upgrade

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
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Latest post by on Wednesday, 10 February 2016 17:20 CST

m.davide82
Hello,

after I updated to the latest version, I re-created the .htaccess and the callback from the bank payment and paypal is not working yet.

I did some troubleshots, is not a problem of the waf system, but it's a problem of .htaccess.

I inserted the folder of the bank script in the exclusions (included .php) but the problem is not solved.


Do you have any idea?
After the quick config, I changed only the trace that was crashing my site.


Thanks in advance and have a nice day,
Davide

nicholas
Akeeba Staff
Manager
Let's make sure that the problem is indeed caused by Admin Tools. In order to do so, try the following (I suppose you already did that, but I have to ask you to double check that you did follow all those troubleshooting steps):

1. Try setting the Error Reporting level in your Global Configuration to "None". Many errors are caused by harmless PHP Notices and Warnings being output to the browser, breaking anything which requires HTTP header manipulation such as Joomla!'s session management, AJAX calls and download systems.

2. Try to replicate the issue after disabling the "System - Admin Tools" plugin. If you can still replicate the issue, it is not caused by Admin Tools. Disabling that plugin means that Admin Tools code (including the Web Application Firewall) is not running on your site.

3. If you suspect an issue with the .htaccess file, replace its contents with the contents of the stock htaccess.txt file shipped with every version of Joomla!. If you are on GoDaddy please wait for 1-30 minutes for the changes to be effective. Then, retry loading the problem page. If you can still reproduce the error, then it is not caused by .htaccess Maker.

If doing any of the above resulted in the issue still occurring, it's not related with Admin Tools and we can't help you. If doing any of the above did stop the issue from occurring, we'll have to do some troubleshooting.

First go to Admin Tools, Web Application Firewall, Configure WAF. Make sure "Log security exceptions" is set to Yes; if it's not, set it to Yes and click on Save. Now try reproducing your issue. Immediately after that, please go to Admin Tools, Web Application Firewall, Security Exceptions Log. The latest log entry at the top should have the date and time of when the issue occurred. Please copy the Reason and Target URL here so that we can further help you.

If, however, you do not see a log entry, or the Date and/or IP address do not match your last access, this problem is not caused by Admin Tools' WAF. In this case, you will have to do some .htaccess troubleshooting. You may need to read the general .htaccess troubleshooting page, as well as the page on finding out necessary .htaccess exceptions.

Finally, if you could give me the PayPal callback URL used by your e-commerce software I could help you much better.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

m.davide82
Hello Nicholas,

thanks for your answer.

I have an update.

The paypal is working, the bank payment isn't, the problem is the .htaccess.
I removed some lines and it started to works, but it's not the best choice.

I would like to have a better solution, if possible.

In attachment the files.


Thanks in advance,
Davide

nicholas
Akeeba Staff
Manager
OK, these are files which I presume have to be directly accessed over the web. Can you please tell me the exact path to the directory they are located in? If you give me that information I can tell you what to put in the "Allow direct access to these files" area of the .htaccess Maker configuration per the documentation I already pointed you to.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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