Hi, I Installed Admin tools, but now I can not access to my control joomla admin panel, as the system recognizes me as unwanted. How can I access to my control panel to disable admin tools firewall? thank you
#24005 Admin Tools loked my admin access
Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket
Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Environment Information
Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a
Latest post by on Thursday, 21 January 2016 17:20 CST
Tuesday, 22 December 2015 08:05 CST
mercurioweb
Tuesday, 22 December 2015 08:36 CST
dlb
The instructions to disable Admin Tools from FTP are located here: https://www.akeebabackup.com/documentation/troubleshooter/atwafissues.html. They will get you back in and let you fix whatever is wrong.
Dale L. Brackin
Support Specialist
English: nativePlease keep in mind my timezone and cultural differences when reading my replies. Thank you!
????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)
Tuesday, 22 December 2015 08:49 CST
mercurioweb
I can't rename the file because on my Linux Server, admin tools files ownership are of "www-data" user and group, while my ftp user is of "psacln" group
Tuesday, 22 December 2015 09:00 CST
dlb
You will need to get your host involved. They can rename the file. That is the short term need to get you back into the back end of your site.
Dale L. Brackin
Support Specialist
English: nativePlease keep in mind my timezone and cultural differences when reading my replies. Thank you!
????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)
Tuesday, 22 December 2015 09:03 CST
dlb
This problem will come up again. Not having FTP access to your site is a real pain. You can have your host change the ownership of all the files in the site to the FTP user, then set up Joomla!'s FTP layer in Global Configuration. That makes Joomla! access the files through the FTP user and keeps everything nice and neat. Joomla! works with the ownership and so can your FTP client.
Dale L. Brackin
Support Specialist
English: nativePlease keep in mind my timezone and cultural differences when reading my replies. Thank you!
????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)
Thursday, 21 January 2016 17:20 CST
System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.