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Admin Tools

#23894 Cannot Access Backend After Installing Admin Tools Pro

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Sunday, 17 January 2016 17:20 CST

Sunday, 13 December 2015 19:13 CST

user13722
 Have just completed a fresh install of a Rocket theme bundle that includes Joomla. Was working ok until I installed Admin Tools Pro. After trying to access the backend I was taken to the front end offline page and tried to login here and was confronted with a 403 error.

Please help!

Sunday, 13 December 2015 22:00 CST

dlb
These instructions: https://www.akeebabackup.com/documentation/troubleshooter/atwafissues.html will allow you to turn off Admin Tools and get back into your site.

From your description, that will get you back in. There is a possibility that you have added a password to the /administrator folder too. If you are being prompted for a user and password that does not look like Joomla! then log in via FTP and delete the .htaccess and .htpasswd files in the /administrator folder.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Friday, 18 December 2015 05:06 CST

user13722
Hi Dale,

I finally got back to this issue. There was a problem in the configuration where the "Forbid front-end Super Administrator login" was set to "Yes".

How is this meant to work?

DRS

Friday, 18 December 2015 08:17 CST

dlb
That option will prevent a super user from logging in to the front end of your site. If you believe that a SU should only work in the back end, this will enforce your security policy. I never found it all that useful but some do.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Friday, 18 December 2015 15:55 CST

user13722
Dale,

Thanks for your assistance. Please regard this ticket as closed.

Regards,
David Schroeter

Friday, 18 December 2015 16:09 CST

dlb
You are welcome!


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Sunday, 17 January 2016 17:20 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2016-01-17 17:20 CST

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