Support

 Hello Nic,

Sorry to bug. I guess my staffer updated admin tools and now I have a double backend password. I have tried info he send and does not work. I went to the following page https://www.akeebabackup.com/documentation/admin-tools/admin-pw-protection.html

I temp renamed the .htaccess and .htpasswd as recommended. Now when I go to backend using www.mysite.com/administrator it just goes to www.mysite.com and does not allow me to login.

Please advise and I do apologize to bug. But this is my first post in 3 years of using software and I did look on site and did not see how to resolve.

Thanks in advance,

James

James,

You were on the right track. I think you're locked out not once but twice. You disabled one of them, the instructions for the other are here: https://www.akeebabackup.com/documentation/troubleshooter/atwafissues.html. I think they added a secret parameter to the administrator address as well as the admin password.

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