Support

Can you please specify exactly where you have added your IP address? The only IP exceptions are:

1. Configure WAF, Exceptions from blocking, Never block these IPs. The addresses in this comma separated list are always excluded from blocking.

2. Administrator IP whitelist. The IPs listed there will only be exempted from blocking if the "Allow administrator access only to IPs in Whitelist" feature is enabled in Configure WAF.

Please note that if your IP has already been blocked you need to clear the block first in several places:
1. Security Exceptions Log
2. Auto IP Blocking Administration
3. Auto IP Blocking History

If your IP is still getting blocked please check the "Never block these IPs" option again because you have either made a typo or have not entered your actual IP address. Also note that most ISPs give you a dynamic, temporary IP address. Every so often your IP address may change. Our ISP changes our IP every two hours or whenever our ADSL modem reconnects for any reason (hard/soft reset, line error, power dip). If you do not have a static IP it makes sense that you get blocked all the time: the IP you've entered is only valid for this long.