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Admin Tools

#23216 Administrator

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Admin Tools version
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Latest post by tampe125 on Friday, 04 September 2015 10:12 CDT

Friday, 04 September 2015 04:32 CDT

MchelleDiamond
The content manager has administrator access and is blocked each time he tries to log in.

I am permanently deleting the blocked Admin Ip and adding his new IP to the white list and at times to the "never block these Ip" list.

Our IPs are always changing and it is not possible to control this. I have tried a number of different configurations but none seem to work.

Please advise if there is a way around this as it is most inconvenient.

Thank you

Michelle

Friday, 04 September 2015 04:42 CDT

tampe125
Hello,

in the Security Exception page, what is the logged exception?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 04 September 2015 05:04 CDT

MchelleDiamond
Hello

It is always Admin IP Whitelist. Unfortunately I delete these so I dont have one to look at.

Friday, 04 September 2015 05:24 CDT

tampe125
Ok, so you have to disable the option Allow administrator access only to IPs in Whitelist.
Since you have dynamic IPs, you can't use this feature.
The best way is to protect your backend with an additional password, that should do the trick.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 04 September 2015 10:04 CDT

MchelleDiamond
Thank you. I have changed that setting and will wait to see if the editor still gets stuck.

Friday, 04 September 2015 10:12 CDT

tampe125
Ok, let me know if it fixes your issue!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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