Support

Admin Tools

#23215 ACCESS FORBIDDEN

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
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PHP version
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Admin Tools version
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Latest post by dlb on Thursday, 03 September 2015 21:56 CDT

Thursday, 03 September 2015 20:36 CDT

markyg
renewed subscription but..
https://www.akeebabackup.com/download/admintools/3-6-1/com_admintools-3-6-1-pro-zip.html

Oh, dear, we have a 403

ACCESS FORBIDDEN

Please try one of the following pages:

Home Page

?

Thursday, 03 September 2015 21:56 CDT

dlb
Please log out of our website and log back in. The user permissions can't be changed when you renew, the logout/login allows them to update.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!