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#22378 Admin tools ignoring whitelist

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Joomla! version
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PHP version
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Admin Tools version
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Latest post by dlb on Tuesday, 31 March 2015 15:18 CDT

Monday, 30 March 2015 17:32 CDT

reaction
It seems our IP ban system on one site is going haywire. Basically even with our IP on the whitelist and the auto ip ban feature disabled. We still get banned.

Just wondering if you know anything that might cause this, I checked through the docs and tickets but could not really find anything that jumped out to me as a similar issue.

Monday, 30 March 2015 23:09 CDT

dlb
Please clear your IP from the auto-ban list and clear it from the Security Exceptions list. You can search for the IP and delete all. If you already have entries in the Security Exceptions list, that will cause problems.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Tuesday, 31 March 2015 13:08 CDT

reaction
Thank you, we did not do that and it does makes sense now that that could of been what it was (the security exceptions, 3 in the last hour so seemingly every click caused a ban).

Tuesday, 31 March 2015 15:18 CDT

dlb
Yes and no. I think every click updated a ban that was already in place. If it continues to be a problem, please let us know.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

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