Support

 Hi,

my webhoster has moved my website to a different server with a more actual php version.
Trying to update admintools to version 3.5 I have got the following error messages:

Warning JFolder::create: Infinite loop detected.
JInstaller: :Install: Can't find Joomla XML setup file.
Error Archive does not exist
Path does not have a valid package.
Unable to find install package

The download ID is correct.

Kind regards
Manfred

Manfred,

The first thing to check is that the Download ID in your Admin Tools matches the one on our website under the "My" menu item. Our Download IDs have not changed in quite a while, but that is what the error message is telling me.

Hello Dale,

I have rechecked the download ID and reloaded the page of as well akeeba backup as admintools.

It is quite the same as it is on your site. It is starting with 69a............

Kind regards
Manfred

It is the very first line that is causing the problem. The folder can't be created, which prevents the extraction, so there is no XML file. The Download ID has me puzzled.

Do you have an extension that is modifying your urls? An SEF component perhaps? Normally they don't affect the back end, but that would account for the redirection message.

Check your Temp folder setting under Global Configuration. That normally points to a /tmp folder in the root of your website. Note that having just /tmp in that setting is not usually right. It should be the path from the root of the server.

Check the permissions on the Temp folder defined above. They should be 644 on a Linux server.

Those last two will cause install problems, but not the redirect message.

Hi,

the reason for the issue is found. The webhoster did not defined the correct path.

Thank you for assistance.

Manfred

I am glad you got it working!