Support

 Hi!

I have installed admintools a few weeks ago and it's really a great tool! Thank you so much. It took me some time to change all the settings to our use. But I think we are nearly done now. Maybe we lost some customer because I blocked a little bit too much :-)

And this is also my main problem and I really didn't find out how to handle it, even though I search through a lot of tickets and other stuff. Somehow my website blocks now all mails going out from our website: aurum.net to all @hotmail.com adresses. Then I always get these: "Undelivered Mail Returned to Sender‏" from "Mail Delivery System" respectively [email protected].

The content is:



This is the mail system at host 446.hosttech.eu.



I'm sorry to have to inform you that your message could not

be delivered to one or more recipients. It's attached below.



For further assistance, please send mail to postmaster.



If you do so, please include this problem report. You can

delete your own text from the attached returned message.



The mail system



<[email protected]>: host mx1.hotmail.com[65.54.188.110] said: 550

OU-002 (BAY004-MC3F28) Unfortunately, messages from 62.112.156.181 weren't

sent. Please contact your Internet service provider since part of their

network is on our block list. You can also refer your provider to

http://mail.live.com/mail/troubleshooting.aspx#errors. (in reply to MAIL

FROM command)

Do you know how I can change this back? So that all outgoing mails to hotmail.com work properly again? Actually I wouldn't mind, that the none of the outgoing mails should be blocked. That would be great. I'm happy to pay for a working solution! And a 5 star rating on joomla extensions is also sure thing :-)

Thank you very much and best regards

Silvan

The Hotmail issue is not related to Admin Tools. You can disable the System - Admin Tools plugin and restore your standard Joomla! .htaccess file, that will completely eliminate Admin Tools, but your Hotmail issue will remain.

Hotmail blocks IPs when they

1. send spam or
2. they have an SPF record in the DNS zone which doesn't match the outbound mail server.

Note that there may be multiple sites attached to your IP address. If any of them are sending spam, Hotmail will block the IP address.

Awesome, thank you very much for your reply! Just checked that out with my hoster and the changed something and now everything works again!

But I have another issue, maybe you could help me here again. Lately a lot of fake accounts are created on my website aurum.net using fake @gmail.com adresses. At the moment my settings are, that after an account creation a user has to activate the account by mail. But these mails are not correctly sent to the gmail adress, most likely because gmail remarks, that these are fake accounts and blocks them. However I receive dozens of "Undelivered Mail Returned to Sender‏" emails with that content:

This is the mail system at host 446.hosttech.eu.



I'm sorry to have to inform you that your message could not

be delivered to one or more recipients. It's attached below.



For further assistance, please send mail to postmaster.



If you do so, please include this problem report. You can

delete your own text from the attached returned message.



The mail system



<[email protected]>: host gmail-smtp-in.l.google.com[173.194.65.26]

said: 550-5.2.1 The user you are trying to contact is receiving mail at a

rate that 550-5.2.1 prevents additional messages from being delivered. For

more 550-5.2.1 information, please visit 550 5.2.1

http://support.google.com/mail/bin/answer.py?answer=6592 qm5si3080796wjc.16

- gsmtp (in reply to RCPT TO command)





--Weitergeleitete E-Mail-Anlagen--

To: [email protected]

Subject: Kontoinformationen für amuoxcmrjb bei aurum ruderbekleidung

Date: Tue, 16 Dec 2014 20:50:59 +0100

From: [email protected]



Hallo amuoxcmrjb,



Vielen Dank für die Registrierung bei aurum ruderbekleidung. Das Benutzerkonto wurde angelegt und muss zur Verwendung noch aktiviert werden.

Um dieses zu tun, genügt ein Klick auf den folgenden Link oder der Link kann auch aus dieser Nachricht kopiert und in den Webbrowser eingefügt werden:

http://aurum.ch/de/component/users/?task=registration.activate&token=e094f7852bfa1592a9b7164eb1149bb1



Nach der Aktivierung ist eine Anmeldung bei http://aurum.ch/ mit dem folgenden Benutzernamen und Passwort möglich:



Benutzername: amuoxcmrjb

Passwort: RXD3MU2YK

My questions now are: 1. do I need to be afraid of these user creations? And 2. is there any chance that I can use admin tools to lessen these fake account creations? I would rather prefer not having to use these captchas because on the one side they are ugly and on the other side I use a special plugin for virtuemart which doesn't work too well with the captchas, or at least I tried and failed a several times to install a working solution.

Thank you so much for your efforts and like I already wrote above, a 5 star rating is already on the way :-)

Best regards

Silvan

Persistent little devils aren't they? They can't use the account because you already have it set up so they need the email in order to finish the registration. Admin Tools really can't help you to prevent them from registering.

What Admin Tools can help you with is cleaning up the mess they leave behind. Open the System - Admin Tools plugin and you will find some options to automatically delete inactive users who have not activated their account in x number of days. Most real users are going to activate their account right away, so if it has gone for a few days, it is probably set up by a bot.

I'm glad you got the Hotmal issue straightened out. Thank you for the great rating!

Thank you very much for the super fast reply!

Yes, they are seriously persistent devils! Why would you even waste your time for this...

Anyway thanks a lot for your help and thank you very much for creating such a great tool!

Best regards

Silvan

You are welcome!

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.