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#20958 admin template broken after Admintools update

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Admin Tools version
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Latest post by nicholas on Tuesday, 16 September 2014 02:27 CDT

Tuesday, 16 September 2014 01:16 CDT

ginjg
 Updated admintools last friday and all was well. This morning I logged in and saw the update message again. So I re-updiated.



The first control panel is missing many items AND

the tool bar for components, modules and plugins is missing. I get more formatting in Safari than in Firefox, but still no tool bar.

So it's not possible to make any changes in the site.

At first, I thought it might be Docman or Mijoshop, as they were recently updated as well. I had to disable them via ftp to test if they were the issue, but that didn't resolve the problem. I also disabled EasyDiscuss and EasyBlog, but that made no difference either. All of these have been re-enabled.

I tried disabling admintools, but that made no difference either. It has been re-enabled too.

I tried switching to a different admin template, still no change

in Safari It appears that items that are usual lower in the page have shifted upward and to the left, covering other items such as the toolbar and the extension manager left column menu.

Tuesday, 16 September 2014 02:27 CDT

nicholas
Let's make sure that the problem is indeed caused by Admin Tools. In order to do so, try the following:

1. Try setting the Error Reporting level in your Global Configuration to "None". Many errors are caused by harmless PHP Notices and Warnings being output to the browser, breaking anything which requires HTTP header manipulation such as Joomla!'s session management, AJAX calls and download systems.

2. Try to replicate the issue after disabling the "System - Admin Tools" plugin. If you can still replicate the issue, it is not caused by Admin Tools. Disabling that plugin means that Admin Tools code (including the Web Application Firewall) is not running on your site.

3. If you suspect an issue with the .htaccess file, replace its contents with the contents of the stock htaccess.txt file shipped with every version of Joomla!. If you are on GoDaddy please wait for 1-30 minutes for the changes to be effective. Then, retry loading the problem page. If you can still reproduce the error, then it is not caused by .htaccess Maker.

If doing any of the above resulted in the issue still occurring, it's not related with Admin Tools and we can't help you. If doing any of the above did stop the issue from occurring, we'll have to do some troubleshooting.

First go to Admin Tools, Web Application Firewall, Configure WAF. Make sure "Log security exceptions" is set to Yes; if it's not, set it to Yes and click on Save. Now try reproducing your issue. Immediately after that, please go to Admin Tools, Web Application Firewall, Security Exceptions Log. The latest log entry at the top should have the date and time of when the issue occurred. Please copy the Reason and Target URL here so that we can further help you.

If, however, you do not see a log entry, or the Date and/or IP address do not match your last access, this problem is not caused by Admin Tools' WAF. In this case, you will have to do some .htaccess troubleshooting. You may need to read the general .htaccess troubleshooting page, as well as the page on finding out necessary .htaccess exceptions.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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