Support

Admin Tools

#20731 Issues with redirects

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by tampe125 on Friday, 15 August 2014 10:53 CDT

artisanwebandprint
 Hello,

I launched the new website for http://mapleleafmusic.com a month ago. On the day of the launch I setup Xmap and uploaded my new sitemap link to Google Webmaster tools to track any 404 errors. The next day I began adding all of my redirects to the website via Admin Tools pro. After that happened, my sitemap link began redirecting to the homepage (http://mapleleafmusic.com/index.php?option=com_xmap&view=xml&tmpl=component&id=1) and http://watchful.li integration started serving me an invalid body data when trying to connect to the website for daily automated backups. I stated a support ticket with them and they traced the issue to this link being redirected to the home page: http://mapleleafmusic.com/index.php?option=com_akeeba&view=json&format=raw

I can't figure out why these links are redirecting to the home page but it seems to stop when I uninstall Admin Tools. I don't feel safe without your product installed and I think this is a configuration issue. Could you please offer me some advice?

Thanks,

Dawn

tampe125
Akeeba Staff
Hello Dawn,

I think you have created a wrong redirection link.
Can you please try to unpublish those links one by one, until you can visit the links you posted?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

artisanwebandprint
Hello Davide,

I have followed your advice by unpublishing them all and then selecting 20 at a time to republish. From there I was able to narrow it down. The issue was from a redirect that looked like this:

http://mapleleafmusic.com (exisiting URL) index.php (new URL)

I deleted it and all is well.

Thanks for your quick response!

Dawn

tampe125
Akeeba Staff
You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!