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Admin Tools

#20133 Admin Tools' Web Application Firewall (WAF) is locking me out of my site almost weekly

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by tampe125 on Friday, 23 May 2014 07:54 CDT

AgnesB
 Hi Nick,

The Admin Tools' Web Application Firewall (WAF) is locking me out of my site almost weekly. I have hard time to catch up with the notifications to remove the IP from the Security Exception Log.
I became an expert at working around the auto IP blocking administration and unblocking my access from the file manager on my server. However, this is happening too often. Something is wrong.
It is also very cumbersome if not impossible to work around this firewall issue when working out of my office, specially on mobile.
Did I configure something wrong? What can be done to ease this? I whitelist my IP everyday depending on my location, but this seems not to "intimidate" the Security Exception Log...

Find in the attached file the info to access my backend if needed.
Looking forward to your reply.
Thanks & regards,
Agnes

tampe125
Akeeba Staff
Hello Agnes,

you posted you access details in a public ticket, this means that everyone can see them and login into your site. Please change them immediately!

After that, looking at the log, it seems that you are using Easyblog that triggers Admin Tools firewall; you should setup an exception so that won't happen again.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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