Support

Admin Tools

#19786 Install failure table error, no access to site

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by tampe125 on Tuesday, 08 April 2014 08:06 CDT

Tuesday, 08 April 2014 03:02 CDT

folkertsmit
 I try to install admintools pro, but i get this error:



After that i cannot access site anymore. In php myadmin i removed all i could find with "admintools", now i can enter site again.

I tried reinstalling again, but same error.

What can i do, i installed this component on different sites without any problem!

Tuesday, 08 April 2014 03:57 CDT

tampe125
Hello,

Joomla database installer is not so reliable and on some servers it could fail.
We have created an alternative database installer to work around this issue, can you please install the latest dev release and try again?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 08 April 2014 04:30 CDT

folkertsmit
Hi,

I installed the latest dev release, this worked fine. But i cannot see the component in de tab with the listed components. It is visible in when i manage modules/components



Tuesday, 08 April 2014 04:49 CDT

tampe125
Can you please try to go to the component page using the raw url?
index.php?option=com_admintools

Inside the control panel page we put a function that will repair any broken database installation, this should fix your issue.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 08 April 2014 06:15 CDT

folkertsmit
Well i tried to repair database, but didntn work.

Ive seen there was an update avaible so i installed that, now it works fine...

Tuesday, 08 April 2014 07:55 CDT

tampe125
Did that fixed you issue?
Can I close this ticket?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 08 April 2014 08:00 CDT

folkertsmit
yes thanks!

Tuesday, 08 April 2014 08:06 CDT

tampe125
You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!