Support

Admin Tools

#19748 Admin getting locked out when editing Acymailing newsletter

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by tampe125 on Thursday, 03 April 2014 02:38 CDT

Wednesday, 02 April 2014 21:33 CDT

zelena
 Hi there

Sorry to bother you with this question - it's a variation on questions that have been asked and answered in this forum...

I'm trying to edit a newsletter in Acymailing, on the back end of our site. While I don't technically get any errors or messages, I somehow accumulate enough security exceptions to get locked out of the site. The error log indicates this URL is the problem:

administrator/index.php?option=com_jce&view=editor&layout=plugin&plugin=link&wfaa6988ad3ef1181ea5bae2da391b6917=1&component_id=10017

(Component id 10017 is Acymailing).

I think I need a WAF exception with component = com_jce, view=editor... and... then what?

Thanks in advance for your patience and your help.

Thursday, 03 April 2014 02:38 CDT

tampe125
Hello,

you should be fine with component and view exceptions.
However, if you want more specific rules you should add a parameter to the exceptions, too.
For further details you can take a look at our documentation page.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!